Hi, I’m Sarah, an experienced Virtual Assistant based in Ilkley, West Yorkshire.
I support busy people who need reliable admin support in business and life.
With a background spanning property, HR, education and private household support, I bring a calm, organised and highly professional approach to every client relationship. Known for discretion, attention to detail and proactive problem-solving, I help clients free up time, stay organised and run their businesses and lives more efficiently.
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Clients work with me because I'm:
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Highly organised and detail-focused
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Calm and positive with excellent communication
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Reliable, discreet and professional
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Flexible support - ongoing or ad-hoc
Dependable Support for Your Business & Busy Life
How I Can Help You
Inbox & Diary Management
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Audit and organise your inbox so it feels manageable, not overwhelming.​
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Create folders, filters and systems so important emails never get missed.
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Flag priority messages and draft responses where appropriate.
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Manage diary scheduling, meeting bookings and appointment confirmations.
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Co-ordinate across multiple calendars to avoid clashes.
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CRM & Reporting
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Maintain and update client records accurately and consistently.​
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​Clean up and organise your CRM so it works for you.
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Input new leads and track follow-ups.
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Generate simple reports and summaries so you can see what's working.
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Support with data entry projects or system migrations.
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Create basic tracking spreadsheets where needed.
Documents
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Draft, format and proofread professional documents.
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Create polished client presentations and reports.
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Prepare meeting agendas and take notes.
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Create branded templates for repeat documents.
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Reformat CVs or proposals to ensure they look clear and professional.
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Organise and tidy shared folders and storage systems.
Finance Admin
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Prepare and send invoices.
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Chase outstanding payments professionally.
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Reconcile receipts and expenses.
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Maintain simple bookkeeping records (using tools like Xero where required).
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Keep financial admin running smoothly behind the scenes.
Sales Progression
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Liaise with buyers, sellers, solicitors and agents.​
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Follow up on outstanding documentation and key milestones.
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Keep communication flowing to prevent unnecessary delays.
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Track progress and flag potential issues early.
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Ensure deals keep moving forward without constant chasing from you.
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Provide calm, professional co-ordination during busy periods.
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Client Communication
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Respond to general enquiries professionally.​
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​Schedule viewings and confirm appointments.​
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Follow up after viewings.
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Maintain polite, clear communication with all parties.
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Provide timely updates to buyers, sellers and stakeholders.
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Help ensure a smooth and positive experience throughout the process.​
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Listing Preparation
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Prepare and proofread property descriptions.
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Organise photography, floorplans and supporting documents.
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Upload listings to portals and CRM systems.
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Co-ordinate EPCs and compliance documentation.
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Ensure listings are accurate, consistent and ready to go live.
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Update property details when required.
Personal Admin
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Organise personal paperwork and digital files.​
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Book appointments and manage family diaries.
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Research services in your local area.
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Manage subscriptions, renewals and reminders.
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Create simple systems to make life feel calmer.
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Household Co-ordination
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Source and liaise with contractors or tradespeople.​
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​Arrange quotes and co-ordinate appointments.
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Help plan small home projects.
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Research suppliers and service providers.
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Keep everything organised and on track.
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Travel & Errands
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Research holidays.
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Create detailed travel itineraries.
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Arrange transport, restaurants and activities.
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Compare options and present clear choices.
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Book appointments and co-ordinate schedules.​​
Event Planning & More
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Research venues and suppliers.
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Co-ordinate invitations and RSVPs.
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Arrange milestone birthdays, anniversaries and celebrations.
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Assist with planning team events or business off-site meetings.
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Take care of the details so you can enjoy the occasion.
Client Experiences
A snapshot of some of the ways I’ve supported clients, helping to simplify their workload, organise key tasks and create space for them to focus on what matters most.
Lettings Administration Support
Supported a busy lettings agency by triaging emails, liaising with landlords and tenants, updating their CRM and co-ordinating viewings geographically to make the best use of time. A more organised booking and follow-up process helped significantly reduce costly viewing no-shows.
Lead Research & Outreach
Provided lead generation support for a security company by identifying vacant commercial properties, researching property owners and supplying qualified contacts to the marketing team. Also managed LinkedIn outreach on behalf of the marketing manager to help initiate new business conversations.
Recruitment Document Formatting
Provide ongoing support to a high-end recruitment consultancy by reformatting candidate CVs into their professional house style, ensuring every document is polished, consistent and ready to present confidently to clients.
Personal & Lifestyle Assistance
Provide discreet personal assistance for a busy professional, including holiday and venue research, gift sourcing, logistics coordination and children’s clothing sourcing - helping simplify time-consuming tasks around a demanding schedule.
